Enterprise

Enterprise-grade transactional email for organizations exceeding 5M emails/month. Architecture review, dedicated tenancy or BYOC deployment, negotiated support, contractual SLA, quarterly business reviews, and custom retention policies.

Who Enterprise Is For

Organizations that require:

• Volume exceeding 5 million emails per month.
• Custom contract terms outside standard self-serve plans.
• Security review, architecture validation, and procurement approval.
• Dedicated infrastructure or customer-cloud deployment.
• Negotiated SLA with contractual uptime and response commitments.
• Named account management and quarterly business reviews.

Qualification Criteria

Enterprise engagement typically begins when an organization meets one or more of the following:

• Monthly volume above 5M emails.
• Compliance frameworks requiring dedicated infrastructure (HIPAA, PCI-adjacent, FedRAMP-relevant).
• Data sovereignty mandates requiring region-specific deployment.
• Custom SLA requirements beyond 99.9% uptime.
• Security review or penetration test access required.
• Custom billing (invoice, purchase order, multi-year commitment).

Volume below 5M but with complex security, compliance, or procurement needs may still qualify. Contact sales to discuss.

Volume Range

All tiers include overage at negotiated rate per thousand emails above included volume.

Contract Options

Custom contract terms available. Purchase order and invoice billing supported.

SLA Options

Postmortem timing note: All plans receive an initial incident report within 5 business days for major (SEV-1/SEV-2) incidents. Final root-cause analysis is published when validation completes. This timeline reflects the coordination and review depth required across shared, dedicated, and customer-cloud deployments.

Full SLA terms defined in contract and order form. Service credits apply when targets are not met.

Support Options

All Enterprise and Premium tiers include:

• Named Customer Success Manager.
• Monthly service reviews.
• Quarterly business reviews.
• Architecture review and optimization.
• Migration planning and support.
• Security questionnaire completion (SIG, CAIQ, HECVAT).

Procurement Support

ApexMail provides a complete procurement package to support vendor assessment and onboarding. See Procurement Materials below.

Enterprise buyers receive:

• Complete procurement document package.
• Pre-completed vendor questionnaire (SIG/CAIQ/HECVAT).
• Security and compliance documentation.
• Architecture and data flow review.
• Legal review coordination (DPA, contract, SLA).
• Purchase order and invoice billing.
• Multi-year pricing with locked rates.

Security Review

Available to enterprise prospects and customers:

• SOC 2 control mapping and readiness documentation available during Enterprise review. ApexMail is not currently SOC 2 certified.
• External penetration-test summary: first external test planned. Summary will become available after completion and remediation.
• Architecture review with ApexMail engineering.
• Security controls documentation package.
• Shared responsibility model per deployment type.
• Access control and authentication review.
• Encryption key management review (customer-managed keys available on Dedicated Tenant and BYOC).

SSO and SCIM

Enterprise plan includes SAML 2.0-based Single Sign-On (SSO) and SCIM 2.0 provisioning:

SSO and SCIM are included in the Enterprise plan. Configuration typically takes 1–3 business days with support from the ApexMail engineering team.

Audit Logs

Enterprise plan includes premium audit logs with configurable retention:

Audit logs capture: user authentication events, API key creation/revocation, role and permission changes, domain configuration changes, webhook modifications, suppression list changes, and billing/plan modifications.

Compliance Review

• DPA (Data Processing Agreement) — pre-signed, Article 28 GDPR compliant.
• BAA (Business Associate Agreement) — eligibility review for HIPAA-regulated entities.
• Compliance framework mapping (GDPR, HIPAA, SOC 2, ISO 27001 alignment).
• Subprocessor register with change notification commitment.
• Data residency matrix by data category.
• Transfer mechanism documentation.
• Audit and assessment facilitation.

Important: ApexMail provides compliance-supporting features and documentation. Customer configuration, use, and legal obligations remain the customer’s responsibility. ApexMail does not provide legal advice.

Data Residency

Enterprise customers may select deployment regions:

• Shared EU Cloud: EU/EEA data centers (Finland, Germany).
• Dedicated Tenant: Customer-selected EEA region within ApexMail-managed infrastructure.
• BYOC: Customer-defined region in their own cloud accounts (AWS, GCP, Azure, OpenStack).

Data residency options cover all material data categories: account data, message metadata, delivery logs, event data, and backups. See the Architecture page for the geographic distribution table.

Private Cloud Relationship

Enterprise plan is a commercial engagement tier. Private Cloud is a deployment architecture choice.

Enterprise plan may include shared-cloud or private deployment. Private Cloud (Dedicated Tenant or BYOC) is an architectural choice available to Enterprise customers. Latency characteristics are architecture-dependent, not a contractual SLA.

Migration Support

Enterprise customers receive:

• Migration assessment and planning.
• Current provider analysis (API mapping, configuration parity).
• Data migration support (suppression lists, templates, domains).
• Parallel sending period with validation.
• DNS cutover coordination.
• Post-migration monitoring and stabilization (2–4 weeks).
• Migration timeline typically 2–8 weeks depending on volume and complexity.

Billing Options

• Credit card: Available for Enterprise shared infrastructure.
• Invoice: Net-30 terms available. Purchase order references supported.
• Wire transfer / SEPA: Supported for EU customers.
• Annual prepay: 10% discount for annual prepayment.
• Multi-year: Locked rates, custom payment schedules.
• Tax: VAT reverse charge for EU B2B customers with valid VAT ID. Tax applied according to billing country.

Account Management

Enterprise customers receive:

• Named Customer Success Manager (CSM).
• Monthly operational review.
• Quarterly business review (QBR).
• Priority feature request channel.
• Beta and early-access program eligibility.
• Dedicated onboarding support.
• Direct escalation path to engineering.

Contact Process

1. Submit inquiry via the Enterprise Pricing form or email enterprise@apexmail.ee.
2. Qualification call (2–5 business days): volume, requirements, deployment preference.
3. Architecture and security review (1–3 weeks): technical deep-dive with engineering.
4. Commercial proposal (1–2 weeks): custom pricing, SLA, and contract terms.
5. Contract and DPA (2–6 weeks): legal review and execution.
6. Deployment (1–6 weeks depending on model): provisioning, integration, and go-live.

Enterprise Pricing

The Enterprise plan starts at €3,000/month on an annual commitment.

What the starting price includes:

Commercial and procurement:

• Assessment meetings (initial qualification call, requirements gathering, solution-fit analysis).
• Architecture proposal (technical deep-dive, deployment model recommendation, sizing guidance).
• Commercial scoping (custom pricing proposal, SLA negotiation, contract term alignment).
• Security questionnaire completion (SIG, CAIQ, HECVAT).

Service delivery:

• Monthly sending volume up to 5,000,000 emails.
• Monthly billing (annual commitment).
• 12-month minimum term.
• 10 managed dedicated IPs.
• Up to 10 sending domains.
• Up to 25 team members with role-based access.
• Standard enterprise support (email, portal, Slack, phone, dedicated CSM).
• 99.9% uptime SLA (Enterprise, annual contract) with service credits.
• DPA included. BAA eligibility review available.
• Standard EU/EEA data residency.
• Security review and documentation package.

Deployment and operations:

• Deployment-record management (deployment event log with git commit, artifact hash, timestamp — immutable, append-only).
• Region tracking (data residency matrix by data category with geographic distribution table).
• BYOIP validation support (Bring Your Own IP range assessment for Dedicated Tenant).

What the starting price does not include:

• Dedicated infrastructure (Private Cloud deployment: Dedicated Tenant from €4,000/month; BYOC from €6,500/month).
• Cloud-provider costs (BYOC: compute, storage, networking, egress billed directly by customer to their cloud provider).
• One-time setup fees (Dedicated Tenant from €10,000; BYOC from €20,000).
• Custom deployment outside standard EEA regions (requires architectural review and separate scoping).
• Additional dedicated IPs beyond included allocation.
• Professional services beyond standard onboarding.
• Overage: billed at negotiated rate per thousand emails above included volume.

Annual vs Monthly:

• Annual commitment: 10% discount applied. Early termination may incur fees per contract.
• Custom volumes and multi-year terms available. Contact sales for a tailored proposal.

Procurement Materials

The following materials are available to qualified enterprise prospects:

All materials are version-controlled. The correct legal entity (Bel Consulting OÜ) is used on all documents. Confidential reports are not publicly exposed.

Known Limitations

• BYOC model: customer manages cloud infrastructure, databases, and networking.
• Minimum 12-month commitment for dedicated infrastructure.
• Enterprise plan (shared infrastructure) still uses multi-tenant architecture — use Dedicated Tenant or BYOC for hardware-level isolation.
• Custom data residency outside standard EEA regions requires architectural review.
• Overage rate, dedicated IP count, and team member count above stated limits are negotiated per contract.

Recommended Next Action

Contact sales to schedule an architecture review and receive a custom proposal. Or email enterprise@apexmail.ee.