ApexMail Enterprise | Commercial and Procurement
Who Enterprise Is For
ApexMail Enterprise is designed for organizations that need:
- High-volume transactional email (typically 5,000,000+ emails/month)
- Custom contractual terms beyond online terms of service
- Procurement-driven buying processes
- Security, compliance, and data residency requirements
- Dedicated or private deployment options
- SLA-backed support with dedicated account management
Qualification Criteria
Enterprise is the right fit when your organization requires at least one of:
- Volume exceeding 5,000,000 emails/month with custom overage rates
- Custom SLA (99.95%+ with credits)
- Dedicated tenancy or BYOC deployment
- Custom data residency requirements
- Contractual terms beyond standard online terms
- DPA, BAA, or other compliance documentation
- Procurement process (PO, invoice, wire transfer)
- Dedicated account management and support
Volume Range
| Tier | Monthly Volume | Base Price | Overage |
|---|---|---|---|
| Enterprise (shared infrastructure) | 5M–50M | From EUR 3,000/mo | EUR 0.22–0.35/1,000 |
| Enterprise (dedicated infrastructure) | 10M–500M+ | From EUR 4,000/mo | Contractual |
| Enterprise (customer cloud) | 50M–1B+ | From EUR 6,500/mo | Contractual |
Contract Options
- Monthly: No long-term commitment. Cancel with 30 days notice.
- Annual: 12-month commitment with 10% discount on base subscription.
- Multi-year: Available for organizations with predictable volume.
SLA Options
| Plan | Uptime Target | Credit for Breach |
|---|---|---|
| Enterprise (shared cloud) | 99.9% | 5% of monthly fee per 0.1% below target |
| Dedicated Tenant | 99.95% | 10% of monthly fee per 0.1% below target |
| BYOC | Per contract | Per contract |
Support Options
Enterprise plans include:
- Email, portal, and Slack support
- Phone support for Critical severity
- Dedicated Customer Success Manager (CSM)
- 2-hour response target (negotiable)
- Quarterly business reviews
- Architecture review on request
Procurement Support
ApexMail supports enterprise procurement with:
- Custom MSAs (Master Services Agreements)
- Data Processing Agreement (DPA)
- Business Associate Agreement (BAA) review available
- Subprocessor list
- Security documentation package
- Vendor questionnaire completion
- Invoice billing (NET 30), purchase orders, wire transfers
- W-8BEN-E or equivalent tax forms
Security Review
Available for Enterprise customers:
- SOC 2 Type II planned (Q2 2028 target, following Type I in Q3 2027). Internal controls are mapped and a readiness assessment is in progress. Not currently available.
- First external penetration test planned — currently in procurement; results will be published after completion and remediation
- Architecture and security documentation
- Vulnerability disclosure program
- Incident response plan
- Business continuity and disaster recovery summaries
Compliance Review
- GDPR compliance (EU-based company, EEA data processing)
- DPA available for all Enterprise customers
- BAA review available for HIPAA-covered entities
- Data residency: EU (EEA) default; custom regions with Private Cloud
- Subprocessor list updated and available
Data Residency
| Deployment | Default Region | Custom Regions |
|---|---|---|
| Enterprise (shared cloud) | EU (EEA: Germany, Finland) | Not available |
| Dedicated Tenant | EU (EEA, customer-specified) | Within EEA |
| BYOC | Customer-defined | Any region |
Private Cloud Relationship
Enterprise and Private Cloud are separate but related offerings:
- Enterprise (shared cloud): Multi-tenant infrastructure with enterprise-grade features, SLA, and support. Included in the Enterprise starting price.
- Private Cloud (Dedicated Tenant): Single-tenant dedicated infrastructure. Additional from EUR 4,000/mo.
- Private Cloud (BYOC): Customer-cloud deployment. Additional from EUR 6,500/mo.
Customers may use Enterprise shared cloud, then transition to Private Cloud as needs evolve.
Migration Support
Enterprise plans include:
- Migration planning and support
- IP warmup strategy
- Domain and DNS transition assistance
- Template migration guidance
- Webhook endpoint reconfiguration
- Parallel sending during transition period
Billing Options
| Method | Availability |
|---|---|
| Credit/Debit card | Yes |
| SEPA direct debit | Yes (EU) |
| Invoice (NET 30) | Yes |
| Wire transfer | Yes |
| Purchase order | Yes |
Account Management
- Dedicated CSM included
- Quarterly business reviews
- Usage and deliverability reporting
- Capacity planning
- Feature roadmap previews
Contact Process
- Submit inquiry: Use the Enterprise contact form or email sales@apexmail.ee
- Discovery call: 30-minute call to understand your requirements (within 1 business day)
- Proposal: Custom proposal based on volume, deployment, and requirements (within 3 business days)
- Security review: Architecture and security documentation provided (timeline varies)
- Contract: MSA, DPA, and SLA negotiation (typically 2–6 weeks)
- Onboarding: Deployment, integration, and migration support
For procurement packages, security questionnaires, or compliance documentation, contact sales@apexmail.ee.